Refund policy

• You were charged twice, or charged the wrong amount.
• You were charged for a renewal after you had cancelled.
• You paid for a plan or an upgrade, but it wasn’t applied to your account and we couldn’t fix it promptly.

Email support@replacemybg.com within 30 days of the charge, from your account’s email address, with the date and amount. We refund to the original payment method; your bank may take 5 to 10 days to show it.

• Unused monthly credits, or the rest of a month after you cancel.
• Credit packs, once bought.
• Accounts closed for breaking the terms.

If a cutout, AI scene or video fails, its credits are returned to your balance automatically. This is a credit refund, not a money refund.

You can cancel any time from Plan and credits, then Manage billing. Your plan and its credits last until the end of the month you’ve paid for, and you won’t be charged again. An upgrade applies straight away and charges the difference for the rest of the month; a downgrade applies at your next renewal.

If you’re a consumer in the UK or EU, you normally have 14 days to cancel a digital purchase. Because credits are delivered immediately, you agree when you pay that the service starts straight away and that you lose this right once it has started. This doesn’t affect your rights if the service is faulty.